Privacy Policy

We collect several different types of information for various purposes to provide and improve our Service to you.

We may also collect information how the Service is accessed and used ('Usage Data').
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings
• Security Cookies: We use Security Cookies for security purposes

ArchitWeb uses the collected data for various purposes:

• To provide and maintain the Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support.
• To provide analysis or valuable information so that we can improve the Service.
• To monitor the usage of the Service.
• To detect, prevent and address technical issues.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malaysia and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
ArchitWeb will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

ArchitWeb may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation.
• To protect and defend the rights or property of ArchitWeb.
• To prevent or investigate possible wrongdoing in connection with the Service.
• To protect the personal safety of users of the Service or the public.
• To protect against legal liability.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We may employ third party companies and individuals to facilitate our Service ('Service Providers'), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

This section explains how AW AI Agents (“the App”), operated by ArchitWeb Sdn. Bhd., handles data received from Google APIs when a business connects its Gmail account to our customer messaging platform.

• Data we access. With your authorization, the App accesses your Gmail account to read incoming emails (sender, recipients, subject, body, attachments) and to send replies on your behalf. We also access your basic profile (name, email address) to identify the connected account.
• How we use it. We use Google user data only to show your emails as conversations in your shared inbox and to send replies written by your team or by your AI agent. We do not use it for advertising, and we do not sell it.
• AI processing. If you enable an AI agent on this inbox, email content is sent to our AI model provider(s) only to generate a reply to that conversation. We only use AI providers and service tiers that do not train their models on the data we send them, and we never transfer Google user data to a third-party service that uses it to train AI/ML models. We do not use, transfer, or sell Google user data, whether raw, aggregated, anonymized, or derived, to create, train, or improve foundational or generalized AI/ML models.
• Sharing. We do not share Google user data with third parties, except for the service providers needed to run the App (cloud hosting, AI model provider), or where the law requires it. These providers process the data only on our instructions.
• Storage and protection. Data is stored on our servers. It is encrypted in transit (TLS), and access is limited to authorized personnel.
• Retention. Emails synced from Gmail are kept as conversation history for as long as your Gmail inbox stays connected and your account stays active.
• Deletion. You can disconnect your Gmail inbox at any time in the App, or revoke access at https://myaccount.google.com/permissions. When you disconnect or close your account, we revoke the OAuth tokens immediately and delete the associated Google user data within 30 days. Backups are purged within 30 days. You can also ask us to delete your data by emailing [email protected]. We respond within 3 days.
• Limited Use. The App’s use and transfer to any other app of raw or derived user data received from Google Workspace APIs will adhere to the Google API Services User Data Policy and the Google Workspace API User Data and Developer Policy, including the Limited Use requirements.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the 'effective date' at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us by Click here